220-1202 · Sequence · Section 17

Performance-Based Question

Sequencing

Remove Malware in Order

(OBJ.2.6)

Scenario

The front-desk PC at a small realty office is throwing fake antivirus pop-ups and its browser home page keeps changing back after every fix. The owner wants it cleaned TODAY — and your MSP requires every malware ticket to follow the standard removal procedure, in order, with each step logged. Arrange the ten steps of the CompTIA malware removal procedure into the correct order.

You can reread these instructions in the lab at any time.