220-1202 · Matching · Section 36
Performance-Based Question
Drag & DropUse AI Wisely
(OBJ.4.10)
Scenario
The help desk adopted AI tools this year, and the quarterly review collected six moments — some wins, some near-misses — for the training deck. Each one demonstrates a concept from the company's new AI guidelines. Drag each AI concept onto the moment that demonstrates it. Every concept is used exactly once.
These instructions stay visible beside the lab while you work.You can reread these instructions in the lab at any time.