Order the Troubleshooting Steps

Scenario

Ticket #3330 — a dental office receptionist calls: "The front-desk PC stopped printing patient statements this morning. It says Access Denied. The other two PCs print fine. IT changed everyone's password on Friday." You are the technician picking up the ticket. Arrange the six steps of the CompTIA troubleshooting methodology in the order you will work this ticket, from the first thing you do to the last. Note: the 220-1201 objectives list this methodology as best practice but say it will not be tested on its own. Working tickets in this order still pays off on the troubleshooting scenarios that are.

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